Terms of Service

By accessing this website, using the Telangana Rakshana Sena mobile app or web app, registering as a member, making a donation or placing a merchandise order, you agree to be bound by these Terms of Service, including the Community Standards in section 4, and our Privacy Policy. You accept these terms in the app when you register, and you must accept them before you can post, comment or upload anything in the app. If you do not agree, please do not use our services.

• You must be at least 18 years of age to register as a member, use the app or make a donation.
• You must provide accurate, current and complete information during registration.
• Membership and participation are open to Indian citizens who support the Party’s stated ideology, subject to our discretion to decline or revoke membership for conduct inconsistent with the Party’s values, these terms or applicable law.

Your mobile number, verified by OTP, is your account identifier. You are responsible for keeping your device and account secure, and for all activity conducted through your account. Notify us immediately of any unauthorised use. You can delete your account at any time in the app under Settings → Delete my account, or as described on our Delete Account page.

The app lets members publish posts, reels and comments, follow one another and interact. To keep it a safe place for everyone, we have zero tolerance for objectionable content and for abusive users. You must not post, upload, share or send anything that:

• Hate: attacks or demeans people on the basis of religion, caste, community, race, ethnicity, language, region, gender, sexual orientation, disability or any other protected characteristic, or promotes enmity between groups.
• Harassment and bullying: insults, intimidates, shames or targets any person, including other members, party workers, opponents or public figures, or shares someone's private information without consent.
• Threats and violence: threatens, incites, glorifies or depicts violence, self-harm or terrorism, or encourages any illegal act.
• Nudity or sexual content: nudity, pornography or sexually explicit or suggestive material of any kind, and anything that sexualises a minor (which we report to law enforcement).
• Graphic violence: gory, shocking or disturbing images or video.
• Harmful misinformation: false or misleading information intended to cause harm, including fabricated news, doctored images or video, false claims about elections or voting, and rumours likely to cause panic or unrest.
• Impersonation: pretends to be another person, a party leader or office, a government body or an organisation, or misrepresents your affiliation with the Party.
• Spam and manipulation: repetitive, commercial or misleading content, fake engagement, or the use of multiple or automated accounts.
• Unlawful content: anything defamatory, obscene, infringing someone else's copyright or trademark, or otherwise prohibited by Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 or any other law.

Reporting and blocking. Every post, reel and comment in the app (including comments on news) has a Report option, and so does every member wherever they appear, on their posts and comments and in follower lists. You can block any member from the same menu, so that you no longer see their content and they can no longer interact with you. You can also report content to our Grievance Officer using the details in section 16.

How we act on reports. Our moderation team reviews every report and acts on it within 24 hours. Content that breaks these standards is removed, and the member who posted it is warned, suspended or permanently removed from the platform depending on the seriousness of the violation; abusive users are removed. Content may also be hidden automatically while it awaits review. Where the law requires, we preserve evidence and report conduct to law enforcement. If you believe we removed your content or suspended your account in error, write to the Grievance Officer and we will review the decision.

Your content. You keep ownership of what you post, and you are responsible for it. By posting, you give the Party a non-exclusive, royalty-free licence to host, display and distribute it within the app and the Party's channels for as long as it remains published. You may delete your own posts and comments at any time.

You also agree not to:

• Submit fraudulent membership, identity, task, quiz, referral or donation information.
• Raise a false SOS alert or misuse the emergency feature.
• Attempt to interfere with, disrupt, reverse-engineer or gain unauthorised access to our systems, or to collect other members' data.

We may remove content, suspend or terminate accounts, or report conduct to law enforcement where it violates these terms or applicable law.

Statements about policy, promises, manifestos and welfare programmes on this website and app reflect the Party’s stated intentions and are not contractual or legally enforceable commitments. Implementation of any policy is subject to electoral mandate, legislative process and government approval, none of which the Party can unilaterally guarantee.

Members can earn points for completing tasks, answering quizzes, referring new members and taking part in party activities. Points have no cash value. They cannot be bought, sold, transferred, or exchanged for money, and they are not a payment for any work. Points may be redeemed only for the rewards the Party offers in the app, while stocks last. We may correct or withdraw points earned in error or through fraud or abuse, and we may change or end the points programme at any time.

Donations to the Party are voluntary political contributions, governed separately by our Refund & Cancellation Policy. Donations are made through our web app, not through the Google Play or Apple App Store apps, and never through an app store's in-app purchase system.

Online donations are processed by Cashfree Payments India Private Limited (“Cashfree”), a payment aggregator authorised by the Reserve Bank of India. You enter your card, UPI, net-banking or wallet details on Cashfree's secure checkout; the Party never sees or stores them, and receives from Cashfree only the payment status and reference. A contribution can also be arranged directly with the party office. If you record such a contribution in the web app, that record is a pledge: the party office confirms receipt against its bank records, and only then is it counted as received.

Contributions are accepted only from Indian citizens, and the limits on cash contributions and the rules on tax deductions are set out on our How Your Donation Helps page. When your contributions in a financial year reach ₹20,000, identity verification is required under the Representation of the People Act, 1951.

Party merchandise (physical goods) is ordered in the app: you choose the items and give a delivery name, phone number and address, and the order is placed with the party office. You pay for your order online at checkout through Cashfree, at the price shown at checkout, or on delivery only where the order screen offers that option. Card, UPI, net-banking and wallet details are entered on Cashfree's secure checkout, and the Party never sees or stores them.

Orders are delivered within India only. Dispatch and delivery times, shipping charges and what happens when an order cannot be delivered are set out in our Shipping & Delivery Policy, and you can follow each order's status in the app. Cancellations, returns and refunds are covered by our Refund & Cancellation Policy.

The SOS feature lets members alert the party team and nearby members when they need help. It is a community support tool, not a replacement for emergency services. In an emergency, always call 112 (or 100 for police, 108 for ambulance) first. We cannot guarantee that an alert will be delivered, seen or answered within any particular time.

The Party’s name, emblem, logo, symbol, colours, photographs and campaign material are the property of Telangana Rakshana Sena and may not be reproduced, modified or used commercially without written permission, except as permitted for genuine grassroots campaign support, including the posters and videos you make with Campaign Studio in the app.

Our services are provided on an “as is” basis. To the maximum extent permitted by law, the Party is not liable for indirect, incidental or consequential damages arising from your use of the website or app, including service interruptions, data loss, content posted by other members, or failures of third-party SMS, notification or delivery services.

We may suspend or terminate your access at any time if you breach these terms, the Community Standards or the law, or to protect other members. You may stop using our services and delete your account at any time.

We may revise these Terms from time to time. We will update the “Last updated” date above and, for material changes, tell you in the app. Continued use of our services after a revision takes effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of India. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts at Hyderabad, Telangana.

Questions about these Terms, reports of content or users, complaints about a payment or an order, and appeals against a moderation decision may be sent to our Grievance Officer:

• Grievance Officer: Rangu Naveen Achari, Grievance Officer, Telangana Rakshana Sena
• Email: naveenachari.trs@gmail.com
• Phone: +91 80991 66666
• Postal address: Telangana Rakshana Sena, TRS Party Office, Road No. 12, Banjara Hills, Hyderabad, 500034, Telangana, India

We acknowledge complaints within 24 hours and resolve them within 15 days of receipt. For general support, write to info@telanganarakshanasena.com or call +91 80991 66666. The full contact and grievance details are on our Contact page.