Refund & Cancellation Policy

Online donations are processed by Cashfree Payments India Private Limited (“Cashfree”), a payment aggregator authorised by the Reserve Bank of India. You enter your card, UPI, net-banking or wallet details on Cashfree's secure checkout, not on our website or app, and we never see or store them. A contribution can also be arranged directly with the party office. This section applies to every contribution made to the Party, however it is paid.

Donations to Telangana Rakshana Sena are voluntary political contributions and, as a general rule, are non-refundable once received. Donations support ongoing party and campaign activity and cannot be “returned” in the ordinary commercial sense.

We will, however, return a contribution where:

• A duplicate payment was made for the same contribution in error;
• An amount reached us but was not recorded against you, or was recorded for the wrong amount;
• The contribution is later identified as unauthorised or fraudulent, subject to verification;
• The contribution cannot lawfully be accepted by the Party.

To request a refund under these circumstances, contact us within 7 days of the payment at info@telanganarakshanasena.com or on +91 80991 66666, with your payment reference (for an online payment, the order or transaction ID shown when the payment was completed) and your registered mobile number. Approved refunds are made to the original payment method, that is, the bank account, card, UPI ID or wallet the payment came from, normally within 5–7 business days of approval. We do not make cash refunds.

Refunds of online payments are initiated through Cashfree. After we initiate a refund, your bank, card issuer or wallet provider may take a few additional working days to credit it to your account.

• Payment: merchandise is ordered in the app and paid for online at checkout through Cashfree, or on delivery only where the order screen offers that option.
• Cancellation: an order may be cancelled free of charge any time before it is marked “Shipped” in the app, by contacting us with your order reference. If you paid online, the amount you paid is refunded to the original payment method.
• Once shipped: orders cannot be cancelled, but may be eligible for a replacement (see below). Dispatch and delivery times, and what happens when an order cannot be delivered, are set out in our Shipping & Delivery Policy.
• Damaged or incorrect item: if you receive damaged, defective or incorrect merchandise, contact us within 7 days of delivery with a photo of the item and your order reference. We will arrange a replacement or, where a replacement is not possible, a refund to the original payment method.
• Change of mind: merchandise is sold at a subsidised, near-cost price to support outreach, so change-of-mind returns are not accepted once an order has shipped.
• Refund timing: refunds for merchandise, where applicable, are made to the original payment method within 5–7 business days of approval. Refunds of online payments are initiated through Cashfree, and your bank may take a few additional working days to credit them.

For any refund, cancellation or order query, write to info@telanganarakshanasena.com, call +91 80991 66666, or use the Contact page. Please include your registered mobile number and, where applicable, the payment transaction ID or order number.

If your request is not resolved to your satisfaction, you may write to our Grievance Officer, Rangu Naveen Achari, at naveenachari.trs@gmail.com or on +91 80991 66666. Complaints are acknowledged within 24 hours and resolved within 15 days of receipt.

We may update this Refund & Cancellation Policy from time to time; the “Last updated” date at the top of this page will reflect the most recent revision.