Shipping & Delivery Policy

This policy applies to party merchandise (physical goods) ordered in the Telangana Rakshana Sena app. It explains when an order is dispatched, how long delivery takes, what delivery costs and what happens if an order cannot be delivered.

Donations involve no shipping. A donation is a contribution to the Party, not a purchase of goods, so nothing is dispatched or delivered for it and this policy does not apply to it. Donations are covered by our Refund & Cancellation Policy and our How Your Donation Helps page.

We deliver only to addresses in India. We do not ship merchandise outside India.

Orders are dispatched within 3 working days of confirmation. An order paid online is confirmed only after Cashfree, our payment gateway, confirms the payment.

Once dispatched, an order is normally delivered within:

• 5–7 working days to addresses in Telangana;
• 7–10 working days to addresses elsewhere in India.

Delivery to remote areas, or during disruption outside our control (for example a courier strike, severe weather or public holidays), may take longer.

Shipping charges, if any, are shown at checkout, with the order total, before you pay.

You can follow your order in the app under My Orders, which shows when it has been placed, packed, shipped and delivered.

Please check the delivery name, phone number, address and PIN code before you place an order. If an order cannot be delivered, for example because the address is incomplete or incorrect or no one is available to receive it, the party office will contact you on the phone number given with the order to arrange delivery.

If the order still cannot be delivered, it is cancelled, and any amount you paid is refunded to the original payment method under our Refund & Cancellation Policy.

If an item arrives damaged, defective or incorrect, contact us within 7 days of delivery with a photo of the item and your order reference. We will arrange a replacement or, where that is not possible, a refund, as set out in our Refund & Cancellation Policy.

For any question about dispatch or delivery, write to info@telanganarakshanasena.com, call +91 80991 66666, or use our Contact page. Please include your registered mobile number and your order reference.

If your concern is not resolved, you may write to our Grievance Officer, Rangu Naveen Achari, at naveenachari.trs@gmail.com or call +91 80991 66666.

We may update this Shipping & Delivery Policy from time to time; the “Last updated” date at the top of this page will reflect the most recent revision.