Delete Your Account

You can delete your account yourself, at any time, without contacting anyone:

• Open the Telangana Rakshana Sena app and go to Settings (from your Profile, or from the menu).
• Tap Delete my account at the bottom of the Settings screen.
• Read the warning and confirm, then type DELETE to confirm a second time.

The deletion takes effect immediately. It is deliberately a two-step confirmation, because it cannot be undone.

Want a copy first? Before you delete, you can save a copy of the data your account holds from Settings → Download my data in the app. Once the account is deleted there is nothing left to download.

If you have already uninstalled the app, or cannot sign in, you do not need to reinstall it. Write to our Grievance Officer, Rangu Naveen Achari, at naveenachari.trs@gmail.com with the subject line “Account deletion request”, and include:

• the mobile number registered with your account;
• your member ID, if you have it;
• the name on your membership record;
• if you would like a copy of your data before it is deleted, say so.

We use these only to confirm the request is genuinely yours, we will not delete an account on an unverified request, because doing so would let anyone erase another member’s record. In line with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we acknowledge your request within 24 hours and complete verified deletion requests within 15 days. For help with a request, you can also call the Grievance Officer on +91 80991 66666. Postal requests may be sent to Telangana Rakshana Sena, TRS Party Office, Road No. 12, Banjara Hills, Hyderabad, 500034, Telangana, India. We may contact you on the registered number to confirm the request before we act on it. The same route works for a request to see, download or correct your data, or to delete a record a party volunteer took for your number at a membership drive.

Deleting your account removes the account itself, not just your name from it. The following is permanently deleted:

• Your account and profile: mobile number, name, date of birth, profile photograph, biography, district, constituency, mandal, ward and village, education, occupation, party role, year of joining, social media links and your member ID card.
• Your membership verification (KYC) record: Aadhaar, PAN and voter ID numbers and the other details on your enrolment form.
• Your leader profile, if you are an office-bearer and filled one in, including the voter ID number in it.
• Membership drive records: any record a party volunteer took for your mobile number when signing you up in person.
• Everything you posted: posts, reels, stories, comments and replies, and comments on news articles, together with their photos and videos. Your likes, saved posts, follows, blocks and reports go with them, as do the copies of your stories and news comments kept with reports other members made about them.
• Campaign Studio: the photo you uploaded, its background-removed cut-out and the videos made from it on our servers. Posters are made on your phone and the app clears them when you delete your account; any you saved to your phone's gallery stay there.
• Your requests and submissions: grievances sent through Kavitha Connect, SOS alerts you raised (including their location and attachments, and the copies of them in other members' alert inboxes), your own form answers, registrations other members made of you on a form, task submissions and proof photos, event RSVPs and check-ins, quiz answers and the record of news articles you opened.
• Your points, rewards, notifications and the family members you listed.
• Your sign-in sessions and push-notification registrations: you are signed out of every device immediately and the app can no longer send alerts to your phone.

Uploaded files are removed from our storage as well as from the database (a file still used by something that is kept, such as a party post, stays). Copies held in our content delivery network's caches can only be reached with the file's exact address and expire from those caches over time. The account can never be signed into again; if you wish to take part later, you will need to register afresh as a new member.

• Contribution records (statutory): where you made a donation, the record of that contribution (amount, date, cause and reference) is retained. Keeping contribution records is a legal obligation under the Representation of the People Act, 1951, the Income-tax Act, 1961 and Election Commission of India record-keeping norms, and it applies whether or not your account exists. Your phone number and any ID document image are removed from every record, and:
  • contributions the party office has confirmed in a financial year in which your confirmed total reached ₹20,000, and any confirmed contribution that needed identity verification, keep your name and your PAN or other ID number(encrypted), because the statutory contribution report must name the donor;
  • a pledge the office had not yet confirmed keeps your name and any ID number until the office checks it against its bank records: if the money arrived it is confirmed and kept as above, and if not it is cancelled and your name and ID are removed;
  • every other contribution record keeps no name, phone number or ID details.
• Merchandise orders: the items and amounts are kept for our accounts, with the delivery name, phone number, address and PIN code removed. An order that had not yet shipped is cancelled; one already with the courier is marked as belonging to a deleted account.
• People you registered on a form: a registration you made of someone else (for example a family member) is that person's record, confirmed by them, so it stays with the form, without your name or number on it.
• A record of the deletion itself: we log that an erasure was carried out, and when, so that we can demonstrate the request was honoured. Like the other records of what the party office did (for example reviewing a verification), it refers to the account only by an internal number. For a deletion we carry out on a written request, it also keeps the reference of that request (for example the email address it came from), to show which request it answered.
• Referral check: if your sign-up earned someone a referral reward, a one-way keyed fingerprint of your phone number is kept, so that the same number cannot earn a referral reward a second time. It cannot be turned back into your number.
• Backups: our database and uploaded files are backed up every night. The copies on our server can be read only by its administrators, and the off-site copies are encrypted (AES-256). Your deleted data is not edited out of backups already taken: it disappears as they expire, after 7 days for the copies on our server and 60 days for the off-site copies. A copy of the database is also taken before some software updates; the ten most recent are kept and older ones are deleted.

Nothing retained above can be used to sign in as you. Only the contribution records described above still name you, and only for the party's legal reporting.

For anything else about your data, access, correction, or a privacy grievance, see our Privacy Policy or the grievance details published on our Contact page. You may also raise the matter with the Data Protection Board of India.